- When can I expect my goods?
- How much is UK delivery?
- Delivery Methods
- How do I know when my order has been despatched?
- Can I track my order?
- My order is due to be delivered today, what time will it arrive?
- Do I have to sign for my delivery?
- Damaged Items
- Can you deliver to an address other than my billing address?
- What are the Delivery Charges outside the UK Mainland?
- When can I expect my goods?
All goods are normally despatched in 1 to 2 working days. Information regarding availablity can be found on the product information pages. In the unlikely event that we are unable to deliver in the time stated we will give you a call to discuss alternative options.
- How much is UK delivery?
| | Up to 1kg | 1kg to 30kg | 30kg plus |
|---|
| United Kingdom, Wales, Scotland | £2.95 | £4.95 | £14.95 | | Scotland Highlands & Islands | £14.95 | £14.95 | £29.95 | | Northern Ireland, Channel Islands | £5.96 | £11.95 | £24.95 |
- Delivery Methods
Service: PARCELFORCE WORLDWIDE
- How do I know when my order has been despatched?
When your goods have been depatched your will receive a confirmation via email. If you have provided us with a mobile number, you will also receive an SMS text message informing you to expect delivery on the following day.
- Can I track my order?
Yes you can. Once you have received the depsatched email confirmation simply click on the link within the message to check on the status of your delivery.
- My order is due to be delivered today, what time will it arrive?
Unfortunately we are unable to give specific delivery times. All orders are sent out on a next day delivery service. All orders can be tracked online (with the exclusion of Royal Mail 1st class small packages). You should expect to receive your order between 9am - 5.30pm. Should you require special delivery services please ring our helpline before placing your order.
- Do I have to sign for my delivery?
Small orders sent via Royal Mail will not require a signature. All other orders will require a signature for proof of delivery unless we have been instructed otherwise. For example 'please leave in porch' etc.
- Damaged Items
In the unlikely event that your goods arrive damaged please call our helpline immediately. We shall arrange for a replacement to be sent and the damged goods to be collected. We shall then investigate with the courier how this has occured.
- Can you deliver to an address other than my billing address?
That is no problem. Simply add a delivery address to your address book in your account information.
What are the Delivery Charges outside the UK Mainland?
| | Up to 1kg | 1kg to 30kg | 30kg plus |
|---|
| Belgium, Netherlands, Denmark, France, Germany, Luxembourg | £14.95 | £14.95 | PLEASE CALL | | Austria, Switzerland, Hungary, Norway, Poland, Portugal, Spain | £19.95 | £19.95 | PLEASE CALL | | Slovenia, Sweden, Czech Republic, Finland, Italy, Lituania, Slovakia (Slovak Republic) | £21.95 | £21.95 | PLEASE CALL | | Romania, Latvia, Estonia | £26.95 | £26.95 | PLEASE CALL | | Turkey, Bulgaria, Greece, Iceland | £39.95 | £39.95 | PLEASE CALL |
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